CanGard Medical & Safety Supplies Shipping Policy

Thank you for choosing CanGard Medical & Safety Supplies. To ensure a smooth shopping experience, we offer the following shipping policy to guide you through our shipping process:

1. Processing Time

Orders are typically processed within 1-3 business days after receiving a new order notification. Our working hours are from 9:30 AM to 5:00 PM, Monday to Friday.

2. Shipping Methods

We automatically provide a list of the most suitable shipping methods based on the customer’s location. However, we reserve the right to change the shipping company on the day of shipment without prior notice, based on specific circumstances.

3. Shipping Costs

Shipping costs are calculated automatically during the checkout process based on the product’s volume and weight. Our website utilizes shipping cost calculation plugins provided by our partnering transportation companies.

4. Order Tracking

Customers will typically receive an email or message notification with specific order information from the transportation company. If customers do not receive this information, they can contact us at [email protected], and we will assist in tracking the shipment.

5. Estimated Delivery Time for Standard Shipping

The estimated delivery time for standard shipping varies depending on the destination. Customers can track the logistics information using the provided tracking number.

6. International Shipping

Currently, we only offer shipping within North America. For inquiries outside this region, please contact our customer service at [email protected].

7. Tracking Number and Package Tracking

Please note that the tracking number for your package is provided directly by the logistics company or platform. We strongly recommend that you actively track the status of your order using the website or application provided by the logistics company once you receive the tracking number.

8. Shipping Delays

We understand that the shipping process may be delayed due to severe weather conditions, natural disasters, or other force majeure events. In these cases, we encourage customers to closely monitor the status of their orders and maintain active communication with the logistics company.

9. Failed Delivery Attempts and Package Returns

  • If a delivery attempt fails due to customer-related reasons (such as no one being available at the address), it is the customer’s responsibility to contact the logistics company to arrange for a redelivery or pickup.
  • If you have not received your package within 14 days of shipment, please contact us promptly. We will not be able to handle inquiries or provide assistance for claims made after this period.
  • If a package is returned due to customer-related reasons, all related return shipping costs and possible reshipment fees will be borne by the customer.

10. Contact Us

If you have any questions about our shipping policy or need further assistance, please do not hesitate to contact our customer service team at [email protected].

Thank you for shopping with CanGard Medical & Safety Supplies!