Return and Refund Policy
Thank you for shopping with us at CanGard Medical & Safety Supplies.
1. Return Conditions:
Due to the nature of the products we sell and to ensure public safety, all sales are considered final, and returns are generally not accepted.
However, exceptions may be considered. If a customer mistakenly purchases the wrong product or size and the item remains unopened, they may contact us within 7 days of purchase. We will assess the situation and may offer a product exchange. Any price difference between the exchanged products will be either charged or refunded accordingly.
Shipping fees incurred during the initial purchase and any additional fees related to product exchanges (if applicable) are the responsibility of the customer.
2. Damaged Products:
In the event that customers receive damaged products, they must notify us within 7 days of receiving the item. Please send photo evidence, along with the order number and contact information, to [email protected]. We will review the case and work with the customer to find a suitable resolution.
3. Communication for Returns:
Customers can initiate the return process by contacting us via email at [email protected] within 7 days of receiving the product.
Please note that this policy is subject to change, and any updates will be reflected on our website. If you have any further questions or concerns, feel free to reach out to us.
Thank you for choosing CanGard Medical & Safety Supplies!